We are ITIL-certified and have more than 30 years of national and international practical project experience in IT service management.
In our projects, the strengths and weaknesses of the services are objectively analyzed and sensible improvement measures were identified and implemented.
We defined service processes, optimized existing ones and created service catalogs. In addition, SLAs, OLAs and KPIs were defined.
Using detailed and in-depth analysis of your individual situation, we develop a tailor-made service concept, optimize existing ones and enable you and your organization to successfully overcome your challenges.
Examination of business plan and service situation under different perspectives. This result in:
Target images creation
GAP analysis carried out between the actual situation and the target image
The service strategy coordinated and approved
Service design created and implemented
If necessary, further developement of the ITSM tool and adaptation to the customer situation
If necessary, process creation to prevent and handle losses/thefts of IT equipment
An operations manual creation, which also contains documentation of all service processes
Initiation of a continuous improvement process
For End customer
We advise end customers who want to transfer their service to an external managed service.
For managed services providers
We advise IT areas that want to optimize internal IT services or offer them externally as managed services.
Increasing public services in developing countries
Use of our framework Administration@Excellence to examine the service situation under different perspectives
Some satisfied customers
